Please note that vintage items are not brand new-they have been worn. However, It’s Vintage Baby specializes in vintage clothing that is in excellent condition and has barely been worn, so we strive to source garments that have minimal flaws.
Vintage sizing is different to modern sizing, so measurements are provided for each item, so you can make a more accurate estimation of how it will fit your body shape.Â
If you want to ask a question before you buy, please email info@itsvintagebaby.co.uk
Payment
Payment can be made via PayPal, ApplePay, Googlepay or Credit/Debit cards.
Shipping Info:
All items are shipped via tracked mail. We do ship worldwide, but not currently shipping to the EU or Northern Ireland, due to GPSR.
Please allow 3-5 working days for standard delivery within the UK and 7-10 days for the standard rest of the world. Faster services are available at checkout. Lost packages are not the responsibility of ‘It’s Vintage Baby!’. On the rare occasion a package goes missing in transit, it is up to the customer to take any compensation claims up with the shipping company. ‘IVB’ does not compensate the customer for items lost by external shipping providers. If your basket includes Individual items of a value of £75 or more, this will automatically trigger ‘higher value’ shipping rate, to ensure your item(s) is covered in full, for compensation with Royal Mail.
We currently do not ship to the EU or Northern Ireland.
Returns and Refunds
At It’s Vintage Baby!, our pieces are vintage, pre-loved and often completely one-of-a-kind. Please check all photographs, measurements, sizing information and condition notes carefully before purchasing.
Change-of-mind returns
For eligible UK purchases concluded at a distance on this website, you have 14 days from receiving your order to tell us that you wish to cancel and return it.
To request a return, please email info@itsvintagebaby.co.uk with your order details before sending anything back. Return instructions will then be provided.
Condition of returns
Returned items must be in the same condition in which they were sent to you, subject only to the reasonable handling and trying-on that would normally be permitted when examining an item in a shop.
Items must not have been:
- worn beyond trying on
- washed or cleaned
- altered
- damaged
- stained or marked
- returned with make-up, fake tan or deodorant marks
- returned with perfume, smoke, body odour or other signs of wear or use
All returned items will be carefully inspected.
If an item has been handled or used beyond what is reasonably necessary to establish its nature, characteristics or fit, and this has reduced its value, It’s Vintage Baby! reserves the right to make an appropriate deduction from the refund to reflect that reduction in value.
UK regulations specifically allow a retailer to recover diminished value caused by handling beyond what would reasonably be permitted in a shop, up to the value of the goods where justified.
Return postage
For change-of-mind returns, the customer is responsible for the cost of returning the item and return postage will not be reimbursed.
We strongly recommend using a tracked postal service with adequate compensation cover for the full value of the item, and retaining your proof of postage until your refund has been completed.
Refunds
All returned items will be inspected before a refund is processed where the goods have been received by us.
Under UK consumer law, however, we may withhold reimbursement only until:
the returned goods have been received by us; or, if earlier, you provide satisfactory evidence that the goods have been sent back.
Refunds will be processed within the applicable statutory timeframe. The Consumer Contracts Regulations require reimbursement no later than 14 days after receiving the goods back or, if earlier, receiving evidence that they have been returned.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
Original delivery charges
Where an entire eligible distance order is cancelled, any amount paid up to the value of out standard outbound delivery service will be refunded where required by law.
If you chose a more expensive, upgraded or express delivery service, we are only required to refund an amount equivalent to our least expensive standard delivery option.
If you are only returning only part of the order, the original postage cost you paid, will not be refunded.
The cost of sending a change-of-mind return back to It’s Vintage Baby! remains the customer’s responsibility.
Exchanges
If you would prefer an exchange or credit towards another item, please let us know when requesting your return and we will be happy to arrange this where possible.
As our vintage pieces are generally one-of-a-kind, a direct replacement may not always be available.
Choosing an exchange or credit does not affect your statutory right to a refund where one applies.
Faulty or incorrectly described items
Every vintage item is individually inspected and significant age-related wear or flaws will be disclosed in the listing wherever possible.
If you believe an item is faulty, materially not as described, or otherwise does not meet your statutory consumer rights, please contact us as soon as possible at info@itsvintagebaby.co.uk.
Change-of-mind return-postage rules do not limit your statutory rights in relation to faulty or misdescribed goods.
Nothing in this Returns & Refunds Policy affects your statutory consumer rights.
Reviews
Once you receive your order, please leave a review and tell friends, tell lots of friends! You can ‘brag and tag’ us on your Instagram, tagging @its_vintage__baby.
Thank you for shopping at IVB!
Amira x
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